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零售业的会员制营销突围

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发表于 2007-11-25 20:55:00 | 显示全部楼层 |阅读模式
<p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">摘要………………………………………………………………………………</span><span style="FONT-SIZE: 12pt;"><font face="Times New Roman">
                                <span lang="EN-US">1<p></p></span></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">前言………………………………………………………………………………</span><span style="FONT-SIZE: 12pt;"><font face="Times New Roman">
                                <span lang="EN-US">2<p></p></span></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">第</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">章</span><span style="FONT-SIZE: 12pt;"><font face="Times New Roman">
                        </font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">我国零售业的会员制</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><span style="mso-spacerun: yes;"><font face="Times New Roman">&nbsp;&nbsp;&nbsp; </font></span></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">……………………………………………</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman"><span style="mso-spacerun: yes;">&nbsp; </span>3<p></p></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">.</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">我国会员制的起源、发展和演变………………………………………</span><span style="FONT-SIZE: 12pt;"><font face="Times New Roman">
                                <span style="mso-spacerun: yes;">&nbsp;</span><span style="mso-spacerun: yes;">&nbsp;</span><span lang="EN-US">4<p></p></span></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">.</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">2 </font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">我国零售业会员制存在的普遍问题……………………………………</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman"><span style="mso-spacerun: yes;">&nbsp; </span>5<p></p></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">.</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">3 </font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">实案分析——“怪圈”窘境……………………………………………</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman"><span style="mso-spacerun: yes;">&nbsp; </span>6<p></p></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">第</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">章</span><span style="FONT-SIZE: 12pt;"><font face="Times New Roman">
                        </font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">会员制——高端的营销模式…………………………………………</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman"><span style="mso-spacerun: yes;">&nbsp; </span>7<p></p></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">.</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">会员制营销的规划与执行………………………………………………</span><span style="FONT-SIZE: 12pt;"><font face="Times New Roman">
                                <span lang="EN-US"><span style="mso-spacerun: yes;">&nbsp;&nbsp;</span>8<p></p></span></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">.</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">至关重要的数据库………………………………………………………</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman"><span style="mso-spacerun: yes;">&nbsp;&nbsp; </span>9<p></p></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">.</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">实案分析——没有最好的制度,只有不断完善的系统………………</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman"><span style="mso-spacerun: yes;">&nbsp; </span>10<p></p></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">第</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">章</span><span style="FONT-SIZE: 12pt;"><font face="Times New Roman">
                        </font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">“正和奇胜”的营销突围……………………………………………</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman"><span style="mso-spacerun: yes;">&nbsp; </span>11<p></p></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">.</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">1</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">数量和质量的博弈………………………………………………………</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman"><span style="mso-spacerun: yes;">&nbsp; </span>12<p></p></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">.</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">2</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">消费分析使一切变的更有目的…………………………………………</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman"><span style="mso-spacerun: yes;">&nbsp; </span>13<p></p></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly;"><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">.</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman">3</font></span><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体; mso-ascii-font-family: &quot;Times New Roman&quot;; mso-hansi-font-family: &quot;Times New Roman&quot;;">突围献策…………………………………………………………………</span><span lang="EN-US" style="FONT-SIZE: 12pt;"><font face="Times New Roman"><span style="mso-spacerun: yes;">&nbsp; </span>14<p></p></font></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"><span lang="EN-US" style="FONT-SIZE: 12pt;"><p><font face="Times New Roman">&nbsp;<p class="MsoNormal" align="center" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; TEXT-ALIGN: center; mso-line-height-rule: exactly;"><span style="FONT-SIZE: 16pt; FONT-FAMILY: 黑体;">摘<span lang="EN-US"><span style="mso-spacerun: yes;">&nbsp; </span><span style="mso-spacerun: yes;">&nbsp;&nbsp;</span></span>要<span lang="EN-US"><p></p></span></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体;">本文介绍了我国会员制的起源、发展和演变,根据作者所服务的企业实例,展现了近年来在西方各国广受欢迎的会员制,在进一步本土化的过程中遇到的发展瓶颈,尤其是在零售业中,会员制的推广所受到的诸如入会规则、会员数量、会员定位、会员服务、会员层次等条件的束缚,进入了一个蓬勃却不繁荣的窘境。<span lang="EN-US"><p></p></span></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体;">本文从实践中来,到实践中去,结合作者全程经历的一个大型购物中心会员制的建立—发展—停滞—改革—再发展的案例,从职业营销经理人的角度出发,对现行零售业会员制架构和建设提出了变革建议和主张,期待会员制的发展能够出现一个欣欣向荣的局面,同时也希望会员制的发展给零售业的营销以突围般的灵感和启发,使零售业的竞争更趋有序、合理,能够继续为繁荣社会经济做出更大的贡献。<span lang="EN-US"><p></p></span></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span lang="EN-US" style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体;"><p>&nbsp;</p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 黑体; mso-hansi-font-family: 宋体;"></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"></p></font></p></span></p><p class="MsoNormal" align="center" style="MARGIN: 0cm 0cm 0pt; LINE-HEIGHT: 22pt; TEXT-ALIGN: center; mso-line-height-rule: exactly;"><span style="FONT-SIZE: 16pt; FONT-FAMILY: 黑体;">摘<span lang="EN-US"><span style="mso-spacerun: yes;">&nbsp; </span><span style="mso-spacerun: yes;">&nbsp;&nbsp;</span></span>要<span lang="EN-US"><p></p></span></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体;">本文介绍了我国会员制的起源、发展和演变,根据作者所服务的企业实例,展现了近年来在西方各国广受欢迎的会员制,在进一步本土化的过程中遇到的发展瓶颈,尤其是在零售业中,会员制的推广所受到的诸如入会规则、会员数量、会员定位、会员服务、会员层次等条件的束缚,进入了一个蓬勃却不繁荣的窘境。<span lang="EN-US"><p></p></span></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体;">本文从实践中来,到实践中去,结合作者全程经历的一个大型购物中心会员制的建立—发展—停滞—改革—再发展的案例,从职业营销经理人的角度出发,对现行零售业会员制架构和建设提出了变革建议和主张,期待会员制的发展能够出现一个欣欣向荣的局面,同时也希望会员制的发展给零售业的营销以突围般的灵感和启发,使零售业的竞争更趋有序、合理,能够继续为繁荣社会经济做出更大的贡献。<span lang="EN-US"><p></p></span></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span lang="EN-US" style="FONT-SIZE: 12pt; FONT-FAMILY: 宋体;"><p>&nbsp;</p></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt; TEXT-INDENT: 24pt; LINE-HEIGHT: 22pt; mso-line-height-rule: exactly; mso-char-indent-count: 2.0;"><span style="FONT-SIZE: 12pt; FONT-FAMILY: 黑体; mso-hansi-font-family: 宋体;"></span></p><p class="MsoNormal" style="MARGIN: 0cm 0cm 0pt;"></p>
 楼主| 发表于 2007-11-25 20:57:00 | 显示全部楼层
我的论文,可惜论坛里一下子发不了全篇,发个头儿吧。
发表于 2007-11-25 23:01:00 | 显示全部楼层
为什么发不了?
 楼主| 发表于 2007-11-27 20:16:00 | 显示全部楼层
<p>论坛的发文是有字数要求的,太长,发不下了。</p>
发表于 2007-11-28 09:39:00 | 显示全部楼层
<p>楼主,能不能发到我的邮箱里面份,让我拜读一下,谢谢。</p><p>schinar@sina.com</p>
 楼主| 发表于 2007-11-29 21:43:00 | 显示全部楼层
<p>去我的博客看可好?给大家个地址<a href="http://blog.sina.com.cn/likeshouyi">http://blog.sina.com.cn/likeshouyi</a></p><p></p>
发表于 2007-11-29 23:23:00 | 显示全部楼层
<p>哈哈,我看完了,写的还不错!</p>
 楼主| 发表于 2007-12-1 16:04:00 | 显示全部楼层
呵呵,总算有人捧场了,虽然知道是你,但我也很高兴,哈哈
发表于 2007-12-1 16:47:00 | 显示全部楼层
我是在学习,你应该发一份到会员版,那里太冷清了。
 楼主| 发表于 2007-12-2 10:32:00 | 显示全部楼层
这里热闹,发那里更没有人看。你家的电脑修好了?
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